Alicia Follent is Operations Manager for Business Support at Churches of Christ Housing Services who are a large and diverse community housing provider. Good process, efficiency and compliance is critical and Alicia is constantly looking to improve and embed best practice across the team. We asked her about PIM and her experience so far.

Property Inspection Manager: How long have you been using PIM?

Alicia Follent: We implemented PIM across our tenancy team around 18 months ago, starting with a pilot and then growing our number of users from there. We are currently looking to expand the use of PIM to other areas of our asset management portfolio and achieve process improvements.

Property Inspection Manager: What impact has PIM made to your inspection process?

Alicia Follent: We were looking for greater efficiency and the ability to create report templates to suit the different types of inspections we carry out. We have successfully achieved time savings and embedded an inspection process that the whole team follows and is easy to teach new members. We are exporting data from our management system and setting up inspections quickly in PIM.

Property Inspection Manager: What is/are the standout features of PIM from your perspective?

Alicia Follent: Flexibility without a doubt. We manage residential and other types of assets owned and managed by Churches of Christ Queensland. Being able to set up templates that present inspection results the way we want, and to customise PIM's settings to reflect our diverse portfolio and our different types of inspection is brilliant.

Property Inspection Manager: What factors helped you decide to choose us?

Alicia Follent: Ultimately, we wanted to work with a business that would listen, help and support us achieve good results. PIM is easy to use, reliable and incredibly flexible. The key is knowing what you want, and the team at PIM are great to work with to help you get there. We can see how the PIM app is constantly being improved. Inspections is the focus of PIM and it shows!

Efficiency

Achieved time savings and embedded an inspection process that the whole team follows.

PIM Features

PIM's flexibility helped them customise their settings to reflect their diverse portfolio and different types of inspections.

Smart Templates

We were able to set up templates that present inspection results the way we want.